Shipping & Returns
Shipping costs £5.00 if you spend up to £100.00. If you spend over £100.00, shipping is free. Please be aware that your parcel may need to be signed for – please provide us with a shipping address where someone will be around to sign for the parcel.
If you want to return an item, please return it to the following address:
Durrants Farm Barn
Items should be returned to us within 14 days in perfect condition, complete with the original packaging, receipt/invoice and a covering letter, we will then be happy to exchange or refund you with the product price. This does not affect your statutory rights.
We are unable to issue refunds for returned Sale or Discounted items. A credit note to the value spent will be issued instead. Sale items purchased are non-returnable.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
All goods returned to us must be in a clean condition. Any goods that are deemed as too soiled to handle will be returned to you.
A postage fee will be charged for all exchanges.